Refund policy

At Halfall, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

This Return & Refund Policy applies to all orders placed on www.halfall.com.

 Return Eligibility

To be eligible for a return, your item must meet the following conditions:

* Return request must be made within  14 days of delivery
* Items must be unworn, unwashed, and in original condition
* All tags, packaging, and accessories must be included
* Items must not show any signs of wear, damage, or alteration

We reserve the right to refuse any return that does not meet these conditions.

 Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

* Items marked as “Final Sale”
* Sale or discounted items
* Swimwear, lingerie, and intimate apparel
* Accessories marked as non-returnable
* Items damaged due to misuse or customer handling

 Return Process

To start a return, please contact us at:

📩 mailto: info@halfall.com

Please include:

* Order number
* Item(s) you want to return
* Reason for return
* Photos (if applicable)

Once your request is approved, we will provide return instructions.

Return Shipping

* Customers are responsible for return shipping costs
* Shipping fees are non-refundable
* We recommend using a trackable shipping service
* We are not responsible for lost return packages

 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

* Refund will be issued to your original payment method
* Processing time is  20 business days

Shipping fees are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet:

* Check your bank account again
* Contact your credit card company (processing time may vary)
* Contact your bank (processing time may take a few days)

If you still need assistance, contact us a mailto: info@halfall.com.

 Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please contact us first.

Order Cancellation

Orders can only be cancelled within 12 hours of purchase before they are processed or shipped.

 Contact Us

If you have any questions about returns or refunds:

📩mailto: info@halfall.com
🌐 www.halfall.com
Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (GMT)