Refund policy

At Halfall, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

This Return & Refund Policy applies to all orders placed on www.halfall.com.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Return requests must be submitted within 14 days of the delivery date.
  • Items must be new, unworn, unwashed, unused, and in their original condition.
  • All original tags, packaging, manuals, and accessories must be included.
  • Items must not show any signs of wear, damage, or alteration.

We accept returns for both defective and non-defective products that meet the eligibility requirements above. We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

  • Items marked as Final Sale.
  • Sale or clearance items where applicable.
  • Swimwear, lingerie, and intimate apparel.
  • Personalized or customized products.
  • Gift cards.
  • Items that have been used, washed, altered, or damaged by the customer.

Return Process

To initiate a return, please contact our customer service within 14 days of receiving your order by emailing info@halfall.com.

Please include:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.
  • Photos if the item is defective or damaged.

Once your return request is approved, we will provide instructions for returning your item by mail.

Return Shipping

  • Returns must be sent back by mail.
  • Customers are responsible for the cost of the return shipping label.
  • No restocking fee will be charged for eligible returns.
  • Original shipping charges are non-refundable.
  • We strongly recommend using a trackable shipping service, as Halfall is not responsible for lost or delayed return shipments.

Refunds

After we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If your refund is approved, it will be issued to your original payment method. Please allow up to 20 days for your refund to be processed and reflected in your account. Processing times may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Late or Missing Refunds

If you have not received your refund after 20 days, please:

  • Check your bank account again.
  • Contact your credit card company.
  • Contact your bank, as additional processing time may be required.

If you still require assistance, please contact us at info@halfall.com.

Exchanges

We accept exchanges for eligible items. If you wish to exchange an item because it is defective, damaged, incorrect, or you need a replacement of the same item, please contact our customer support team before returning the product.

Order Cancellation

Orders may be cancelled before they enter processing. Orders are typically processed within 1–3 business days (Monday–Friday). Once an order has entered processing or has been shipped, it can no longer be cancelled.

Shipping Information

Orders are processed within 1–3 business days (Monday–Friday) after payment confirmation. Orders placed after the daily order cut-off time of 12:00 AM Eastern Standard Time (New York) will begin processing on the next business day.

After dispatch, delivery generally takes 6–9 business days (Monday–Friday). The estimated total delivery time is approximately 7–12 business days. Delivery times may vary due to customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Email: info@halfall.com
Website: www.halfall.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)

Customer inquiries are typically answered within 1–2 business days.